HOA Manager Key Indicator Checklist

There are character traits and ways of doing business that make some HOA managers much more effective than others. The following key indicators touch on significant aspects that make or break the effective HOA manager (or HOA management company). Check the appropriate boxes as they apply to your manager:

Item Yes No 1. Communicates openly and honestly with the Board? 2. Responds to information and maintenance requests promptly? 3. Reasonably accessible by phone and email? 4. Prepared for Board and Owner meetings? 5. Vigorously pursues delinquent homeowner fees? 6. Produces complete, readable and timely financial reports? 7. Obtains at least three qualified proposals for large renovation projects? 8. Regularly attends HOA continuing education programs? 9. Knowledgeable about construction and maintenance management? 10. Spends funds prudently without sacrificing quality and workmanship? 11. Uses only licensed, bonded and insured service providers? 12. Consistently acts with the HOA’s best interests in mind? 13. Good understanding of HOA governing documents? 14. Has a proactive management style? 15. Has conflicts of interest with vendors or maintenance providers? 16. Profits from service providers services? 17. Is the HOA receiving the benefits of volume purchasing? 18. A specialist in HOA management? Totals ___ ___

Analysis of Results: (Just to make sure you were paying attention, two of the questions had NO answers.) Total the YES and NO checks and compare your score: · YES: 14-18 You have a great manager. Hang on like grim death. · YES: 9-13 Manager needs improvement. Sit down and discuss the weak points and get agreement to change or make a change of management. · YES: 4-8 Probably beyond help but identify areas of change and timeline for correction. If not met, make a change · YES: 0-3 May Day! May Day! Bail out before impact! Good Manager-Board relations are clearly more complicated than a Key Indicator Checklist but the topics raised in the checklist can often make or break that relationship. Heed the warnings before it’s too late.

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